Updated July 2018
This policy contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and other organisations in the event you have a complaint.
Introduction
We are Hatzfeld Care Ltd. In order that we can provide care and support services to the people we support we collect and use certain personal information about you.
Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).
As the controller of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (GDPR), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.
As the controller of your personal information, we will ensure that the personal information we hold about you is:
If you have any questions about this privacy policy or would like further explanation as to how your personal information is managed, then please contact us (see How to contact us below). Please note when we refer to:
A public body we mean any organisation in the United Kingdom which delivers, commissions or reviews a public service and includes (but is not limited to) the Ombudsman, local authorities, councils, unitary authorities, clinical commissioning groups, health and social care trusts, the National Health Service as well as their arm’s length bodies and regulators.
A social or health care professional we mean any person who provides direct services, acts as consultant or is involved in the commission of your healthcare or social care services, including (but not limited to) your general practitioner (GP), dental staff, pharmacists, nurses and health visitors, clinical psychologists, dieticians, physiotherapists, occupational therapists, hospital staff, social workers and other care and support related professionals.
The personal information we collect and use
Here we outline how we collect and use personal information in relation to people who enquire about and use our services.
Information collected by us
When you enquire about our care and support services through our website, phone, email, post, face to face or social media, and during providing care and support services to you we collect the following personal information when you provide it to us:
When using our website, we collect standard internet log information (commonly known as cookies), including:
This is statistical information only which we collect in order to find out the numbers of visitors to our site and the pages they have visited. This information collected in such a way that it is not used to identify individuals. Where we do collect personal information on the website, this will be made obvious to you through the relevant pages. See our full cookie policy for more information.
Please be aware that our website may provide you with links to other websites. If you follow a link to any other website, please note they have their own privacy policies. We do not accept any responsibility or liability for the privacy and security practices of such third-party websites and your use as such is at your own risk.
What information do we collect?
Information collected from other sources
We work closely with third parties such as social and healthcare professionals and public bodies. We therefore also obtain personal information about you from other sources such as: